UPDATE AS AT 27.02.22 | 02.00 pm

IMPORTANT INFORMATION FOR QLD PATIENTS

Due to the recent heavy rainfall and flooding that continues to unfold across Queensland’s South-East, we would like to reassure you that our clinics and laboratories are not affected by flooding and whilst we remain open, the safety and well-being of our patients and staff continue to be our main priority.

If you need to come to our clinics, please keep informed about the weather patterns and forecasts, check the Bureau of Meteorology for flood warnings – occurring or expected and/or warnings for severe storms that may cause flash flooding, check for road closures and follow the Government’s advice.

If you are unable to leave home until the floods have subsided, please phone your clinic, during our normal business hours, to make the necessary changes to your treatment if needed. Never try to drive, ride or walk through floodwater.

We recognise this rain event is still unfolding and that some of our patients may have been affected with many roads already submerged. Please know we continue to be here for you to provide the necessary support and welcome you to reach out to our friendly team.

We appreciate your patience and understanding during this unfolding emergency. If you find it difficult to reach your clinic due to the high volume of calls, please do not hesitate to contact our Fertility Advice Centre team on 1800 985 838 during our normal business hours.

We will continue to monitor the situation and keep you informed.

Get informed and stay safe.

For more information and advice, please visit the Queensland Government websites :

• Get ready Queensland
• Emergency services and safety – Floods
• Disasters and alerts – Find flood and weather warnings and how to get help 
• Road closure Map – Department of Traffic and Main Roads

Please don’t hesitate to contact us on 1800 985 838 , should you have any questions.

UPDATE AS AT 17.12.2021 | 09:00 am

IMPORTANT INFORMATION FOR VIC PATIENTS

Guidelines for patients/partners entering VIC clinics, consult rooms & day hospitals:

All patients and vaccinated partners must:

• Check-in using VIC Health App and have a RAT test
• Complete the Health Check Screening Form & Temperature check.

Unvaccinated partners – (If semen preparation-scheduled appointment)

• RAT test all patients and partners attending clinic.

Examples of required COVID-19 PCR testing:

• In some instances, patient/partners will need up to 3-4 separate COVID Tests per cycle
• Symptomatic patients and partners (even if vaccinated) to have COVID-19 PCR test.
• All patients and partners entering the clinic require a RAT. Patients attending hospital for EPU or FET require a PCR test and negative result.

IMPORTANT INFORMATION FOR QLD & NSW PATIENTS

Guidelines for patients/partners entering QLD and NSW clinics, consult rooms & procedure centres/day hospitals:

Masks are mandated for QLD from 1am 18.12.21. All patients must wear a mask when entering the clinic

Vaccinated patients and vaccinated partners must:

• Check-in using QLD/NSW Health App & show evidence of vaccination certificate
• Complete the Health Check Screening Form & Temperature check.

Unvaccinated partners – (If semen preparation-scheduled appointment)

• Unvaccinated partners providing a semen sample for analysis /or on the day of egg collection, are required to obtain a negative result PCR test up 48hrs to 72 hrs prior to appointment.
• Unvaccinated partners must provide evidence of a negative result by emailing details to the clinic before arriving at the clinic for appointment.
• Complete Health Check Screening Questionnaire & Temperature check.
• Unvaccinated partners must wear a mask when entering the clinic (regardless of negative PCR test result).

Unvaccinated partner attending appointments: (Nurse interview, drug teach, onsite doctor consults)

• QLD patients – Unvaccinated partners/or visitors under the QLD health guidelines are Not Permitted to enter a hospital setting, this will be applicable to our Procedure Centres and Fertility clinics.
• NSW patients – Unvaccinated partners/or visitors under the City Fertility guidelines are Not Permitted to enter a hospital setting, this will be applicable to our Day Hospital and Fertility clinics.

Unvaccinated patients – QLD/NSW residents must:

• Obtain a PCR COVID test 48hrs to 72 hrs prior to scheduled appointment.
• Provide evidence of a negative result by emailing details to the clinic before arriving at the clinic for appointment.
• Wear a mask when entering the clinic (regardless of negative PCR test result).
• Patients must check-in using QLD/NSW Health App
• Complete Health Check Screening Questionnaire & Temperature Check

Patients coming from overseas/interstate patients MUST comply with all Government border entry conditions plus:

Overseas patients

• Patients coming from overseas MUST comply with all state health entry/quarantine conditions

Interstate patients

• Vaccinated – same as vaccinated
• Unvaccinated – Same as unvaccinated – must have a negative PCR test prior to entering clinic for appointment.

Examples of required COVID-19 PCR testing:

• In some instances, patient/partners will need up to 3-4 separate COVID Tests per cycle
• Symptomatic patients and partners (even if vaccinated) to have COVID-19 PCR test.
• Unvaccinated patient for onsite Doctors Consults (enquire if telehealth is an option for unvaccinated partner)
• Unvaccinated patient only to attend Drug Collection
• Unvaccinated patient attending EPU
• Unvaccinated partner providing semen sample.
• Unvaccinated patient only to attend Embryo Transfer (unvaccinated partner will not be allowed entry).

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1800 985 838.

We will continue to monitor all new updates and keep you informed.

What does self-isolation mean?

After testing, it is advisable to stay isolated in your home away from others including having no visitors to your home, other than household members, until you go for your surgery or procedure.  This will reduce your risk of getting COVID-19 after testing.

Isolation before surgery involves the following for donors/carers:

• It is important you remain at your place of residence/home.
• DO NOT leave except to seek medical help or in an emergency.
• DO NOT go to work, school or public areas and DO NOT use public transport/taxi/Uber.
• DO NOT allow other people into your place of residence if they do not live there.
• Avoid sharing household items. Please DO NOT share dishes, drinking glasses, cups, utensils, towels, bedding or other items with any people in your home. After using these items, you should wash them thoroughly with hot water and detergent.
• Wash your hands often and thoroughly with soap and water for at least 20 seconds. You can use alcohol-based hand sanitiser if soap and water is not available and your hands are not visibly dirty. Avoid touching your eyes, nose and mouth with unwashed hands.
• STAY 1.5m from others in your home.
• Members of the household MUST follow Stage 3 guidelines.
• You WILL need to isolate until you come in for your surgery.
• If you become unwell, with a fever OR respiratory symptoms (cough, sore throat, shortness of breath), please visit your GP or Emergency Department, and notify your Egg Donors Australia Clinician.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1800 985 838.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our donors and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Egg Donors Australia’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All donors and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
• All staff, donors and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, donors and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Egg Donors Australia is advising anyone who falls into the following categories, to delay their treatment at Egg Donors Australia for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

What can we help with over the phone?

Whether you are a new or continuing patient there are a number of matters we can assist you with over the phone or online including (but not limited to):

• New donor consultations: discussing current medical situations, taking medical history and fertility history, discussing potential treatment options etc.
• Counselling sessions: our counsellors are able to offer remote consultations. A variety of appointment days and times are available including after hours (subject to individual counsellor availability).
• Medication education: advice, education, demonstrations and coaching.
• Nurse guidance: Pre-treatment advice, individualised advice and education of treatment prescribed by the fertility specialist, advice and support during the treatment and post-treatment phase including phone call, text message and email.
• Reviews: existing patient cycle review with an embryologist.

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the New South Wales Government’s Department of Health website and Victorian Government’s Department of Health website

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1800 985 838.

We will continue to monitor all new updates and keep you informed.

UPDATE AS AT 26.08.2021 | 12:00 pm

IMPORTANT INFORMATION FOR NSW AND VIC DONORS

We would like to reassure you that all of our VIC and NSW donors can commence or continue treatment at Egg Donors Australia. Please wear a face mask and register using our COVID-Pass QR code on entering the clinic or hospital.

Egg Donors Australia is advising all donors who are undergoing a procedure (such as egg collection, intra-uterine insemination and frozen embryo transfers) in our clinics and/or hospitals that they will be required to undertake pre-operative COVID-19 testing at least 48 hours in NSW and 72 hours in VIC  prior to their admission date.

Donors must self-isolate within their household immediately after they have had their COVID-19 test until their admission to the hospital or our clinics.  Your procedure may be cancelled if you do not comply with this requirement. Procedures cannot be undertaken without a confirmed COVID-19 negative test.

For donors travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

To our Victorian donors, please be aware this will be applicable from Mon 30th August 2021.

UPDATE AS AT 20.08.2021  9:00 am

IMPORTANT INFORMATION FOR NSW DONORS

For donors travelling interstate, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1800 985 838.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our donors and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Egg Donors Australia’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All donors, patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
• All staff, donors, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, donors, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons coming to our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Egg Donors Australia is advising anyone who falls into the following categories, to delay their appointments for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your donation process.

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the New South Wales Health website. 

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1800 985 838.

We will continue to monitor all new updates and keep you informed.

UPDATE AS AT 12.08.2021  9:00 am

IMPORTANT INFORMATION FOR VIC DONORS

For donors travelling interstate, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1800 985 838.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our donors and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Egg Donors Australia’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All donors, patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
• All staff, donors, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, donors, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons coming to our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Egg Donors Australia is advising anyone who falls into the following categories, to delay their appointments for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your donation process.

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Victoria Health website.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1800 985 838.

We will continue to monitor all new updates and keep you informed.

UPDATE AS AT 31.07.2021  11:00 am

IMPORTANT INFORMATION FOR QLD DONORS

For donors travelling interstate, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1800 985 838.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our donors and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Egg Donors Australia’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All donors, patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
• All staff, donors, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, donors, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons coming to our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Egg Donors Australia is advising anyone who falls into the following categories, to delay their appointments for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your donation process.

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Queensland Government’s Department of Health website.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1800 985 838.

We will continue to monitor all new updates and keep you informed.

UPDATE AS AT 16.07.2021  8 am

IMPORTANT INFORMATION FOR QLD PATIENTS

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1800 985 838.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Egg Donors Australia’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Egg Donors Australia is advising anyone who falls into the following categories, to delay their treatment at Egg Donors Australia for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Victorian Government Health website.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1800 985 838.

We will continue to monitor all new updates and keep you informed.

UPDATE AS AT 29.06.2021  11:00 am

IMPORTANT INFORMATION FOR QLD PATIENTS

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1800 985 838.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Egg Donors Australia’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Egg Donors Australia is advising anyone who falls into the following categories, to delay their treatment at Egg Donors Australia for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Queensland Government’s Department of Health website.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1800 985 838.

We will continue to monitor all new updates and keep you informed.

UPDATE AS AT 27.05.2021  11:00am

IMPORTANT INFORMATION FOR VICTORIAN PATIENTS

Egg Donors Australia is advising anyone who falls into the following categories, to delay their treatment at Egg Donors Australia for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1800 985 835.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Egg Donors Australia’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Victorian Government website.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1800 985 835.

We will continue to monitor all new updates and keep you informed.

UPDATE AS AT 29.03.2021  10:00am

IMPORTANT INFORMATION FOR BRISBANE PATIENTS

Egg Donors Australia is advising anyone who falls into the following categories, to delay their treatment at Egg Donors Australia for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1800 985 835.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Egg Donors Australia’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Queensland Government website.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1800 985 835.

We will continue to monitor all new updates and keep you informed.

UPDATE AS AT 16.02.2021 – VICTORIAN PATIENTS | 08:00 am

IMPORTANT INFORMATION FOR VICTORIAN PATIENTS

We want to reassure you that all of our patients can commence or continue treatment at Egg Donors Australia. If you need to come to our clinics, please wear a face mask or we will have them available when you enter the hospital or clinic.

COVID-19 update from the Department of Health and Human Services in Victoria.

The DHHS has advised that patients who are booked for surgery on or after Thursday the 18th of February are no longer required to be COVID tested unless they have been demonstrating any symptoms of COVID-19.  Victorian patients who have been symptomatic are required to have a COVID test 72 hours before their egg collection and self-isolate until the return of a negative test in order for their procedure to proceed.

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns,  please do not hesitate to contact your clinic directly or call our friendly staff on 1800 985 838

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. City Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

City Fertility is advising anyone who falls into the following categories, to delay their treatment at City Fertility for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.

Telehealth consultations available – What can we help with over the phone?

Whether you are a new or one of our existing patients there are a number of matters we can assist you with over the phone including (and not limited to):

• New patient consultations: discussing your current medical situation; taking medical and fertility history; discussing potential treatment options etc.
• Counselling sessions: City Fertility affiliated counsellors are able to offer remote supportive, couples or donor-recipient counselling services.  A variety of appointment days and times are available including after-hours (subject to individual counsellor availability).
• Medication education: advice; education; online demonstrations; and coaching.
• Nurse guidance: Pre-treatment advice; individualised advice and education of treatment prescribed by the fertility specialist; advice and support via phone call, text message and email.
• Reviews: Existing patient cycle review with a fertility specialist or embryologist

Victorian Government Guidelines – COVID-19 safe principles

• Face masks are mandatory.
• Maintain a physical distance of 1.5 metres.
• Cough and sneeze into a tissue or your elbow.
• Wash hands with soap or use hand sanitiser regularly.

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

City Fertility will continue to consult with patients via phone and video conference. You can contact us on 1800 985 838  for further information on the services available.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1800 985 838.

We will continue to monitor all new updates and keep you informed.

UPDATE AS AT 12.02.2021 – VICTORIAN PATIENTS | 12:00 pm

IMPORTANT INFORMATION FOR VICTORIAN PATIENTS

We want to reassure you that all of our patients can commence or continue treatment at City Fertility. If you need to come to our clinics, please wear a face mask or we will have them available when you enter the hospital or clinic.

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns,  please do not hesitate to contact your clinic directly or call our friendly staff on 1800 985 838

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. City Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

City Fertility is advising anyone who falls into the following categories, to delay their treatment at City Fertility for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.

Telehealth consultations available – What can we help with over the phone?

Whether you are a new or one of our existing patients there are a number of matters we can assist you with over the phone including (and not limited to):

• New patient consultations: discussing your current medical situation; taking medical and fertility history; discussing potential treatment options etc.
• Counselling sessions: City Fertility affiliated counsellors are able to offer remote supportive, couples or donor-recipient counselling services.  A variety of appointment days and times are available including after-hours (subject to individual counsellor availability).
• Medication education: advice; education; online demonstrations; and coaching.
• Nurse guidance: Pre-treatment advice; individualised advice and education of treatment prescribed by the fertility specialist; advice and support via phone call, text message and email.
• Reviews: Existing patient cycle review with a fertility specialist or embryologist

Victorian Government Guidelines – COVID-19 safe principles

• Face masks are mandatory.
• Don’t go to work if you feel unwell.
• Maintain a physical distance of 1.5 metres.
• Cough and sneeze into a tissue or your elbow.
• Wash hands with soap or use hand sanitiser regularly.

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

City Fertility will continue to consult with patients via phone and video conference. You can contact us on 1800 985 838  for further information on the services available.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1800 985 838.

We will continue to monitor all new updates and keep you informed.

UPDATE AS AT 11.01.2021 – GREATER BRISBANE PATIENTS | 9:00 am

IMPORTANT INFORMATION FOR GREATER BRISBANE PATIENTS

We want to reassure you that all of our patients can commence or continue the donation process at Egg Donors Australia. If you need to come to our clinics, please wear a face mask or we will have them available when you enter the clinic.

For further guidance or if you have any questions or concerns,  please do not hesitate to contact your clinic directly or call our friendly staff on 1800 985 838

What safety measures do we have in place?

The safety and well-being of our donors and staff continues to be our main priority and we have and continue to take appropriate measures to address this. Egg Donors Australia’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All donors and essential support persons are required to wear masks on entering the clinic;
• All staff, donors and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, donors and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Egg Donors Australia is advising anyone who falls into the following categories, to delay their treatment for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your donation process.

Queensland Government Announcement – Easing of Greater Brisbane restrictions

The Queensland Government has provided the below Public Health Direction for Greater Brisbane.

Restrictions for Greater Brisbane

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Queensland Government website.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1800 985 838.

We will continue to monitor all new updates and keep you informed.

UPDATE AS AT 08.01.2021 – GREATER BRISBANE PATIENTS | 9:00 am

IMPORTANT INFORMATION FOR GREATER BRISBANE PATIENTS

The Queensland Government has provided the below Public Health Direction for Greater Brisbane.

Please advise patient if they are in-cycle it is business as usual.  We are considered an essential service and our clinics will remain open.

If you need to come to the clinic, please wear a face mask or we will have them available when you enter the hospital.

Please do not hesitate to contact your clinic direct if you require further guidance or call 1800 985 838

For more information, please visit the Queensland Government website.

Greater Brisbane 3-day lockdown

Greater Brisbane will go into lockdown for three days, while contact tracers work to ensure the UK strain of COVID-19 is not circulating in the community.

From 6pm tonight, Friday 8 January, until 6pm Monday 11 January people in the local government areas of Brisbane, Moreton Bay, Ipswich, Redlands and Logan will be required to stay at home except for the following reasons:

Masks will also need to be worn everywhere in those local government areas except if people are at home.

Cafes, pubs and restaurants will be open only for take-away service.

Funerals will be restricted to 20 guests and weddings restricted to 10 guests.

UPDATE AS AT 24.09.2020 – ALL PATIENTS | 4:00 pm

IMPORTANT INFORMATION FOR ALL PATIENTS

The Queensland Government has provided the below Public Health Direction for all of Queensland.

Effective 24 September 2020 – Travelers from previous hotspots

Anyone may enter Queensland from a place that is no longer a declared COVID-19 hotspot. You can enter Queensland even if you have been in a previously declared COVID-19 hotspot in the last 14 days. The Australian Capital Territory is planned to no longer be a hotspot from 1 am 25 September.

Effective from 1:00 am, 1 October 2020 – Border zone

Because of the reduced risk of COVID-19 transmission in northern New South Wales, the following changes have been made regarding the border zone:

• The New South Wales border zone (PDF) will be extended
• The Queensland border zone will no longer exist
• Queensland residents will be able to travel anywhere in the New South Wales border zone for any purpose
• New South Wales border zone residents will be able to travel anywhere in Queensland for any purpose.

For further information please visit the Queensland Government website

We thank you for your patience and understanding during these unprecedented times and encourage you to get in touch with us should you have any questions or would like any further information.

We will continue to monitor all new updates and keep you informed.

UPDATE AS AT 29.07.2020 | 08:00 am
IMPORTANT INFORMATION FOR VICTORIAN DONORS

We want to reassure you that all of our Victorian donors can commence or continue the donation process at Egg Donors Australia. At this point in time, Egg Donors Australia hasn’t been affected by the changes to elective surgery in Victoria. We will continue to monitor all new updates and keep you informed.

If you have any questions, please do not hesitate to contact our friendly staff on 1800 985 838

UPDATE AS AT 28.07.2020 | 09:00 am
IMPORTANT INFORMATION FOR NSW DONORS

We want to reassure you that all of our NSW donors can commence or continue the donation process at Egg Donors Australia.

NSW Health has announced all health workers caring/working within 1.5m of any patient are required to wear masks.

Egg Donors Australia is advising anyone who falls into the following categories, to delay their treatment, as part of the egg donation process, for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your egg donation process.

What safety measures do we have in place?

The safety and well-being of our donors and staff continues to be our main priority and we have and continue to take appropriate measures to address this. Egg Donors Australia’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All donors and essential support persons are required to wear masks on entering the clinic;
• All staff, donors and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, donors and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

We thank you for your patience and understanding during these unprecedented times and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1800 985 838.

We will continue to monitor all new updates and keep you informed.

UPDATE AS AT 20.07.2020 | 09:00 am
IMPORTANT INFORMATION FOR VICTORIAN DONORS

We want to reassure you that all of our Victorian donors can commence or continue the donation process at Egg Donors Australia. At this point in time, Egg Donors Australia hasn’t been affected by the changes to elective surgery in Victoria. We will continue to monitor all new updates and keep you informed.

If you have any questions, please do not hesitate to contact our friendly staff on 1800 985 838

UPDATE AS AT 14.07.2020 | 09:00 am
IMPORTANT INFORMATION FOR VICTORIAN PATIENTS

All of our Victorian donors can commence or continue with the donation process at our clinics.

The Department of Health and Human Services (DHHS) has imposed guidelines for pre-operative COVID-19 testing for all elective surgical patients from Wednesday, 15 July 2020.

Egg Donors Australia is advising all donors that are undergoing elective procedures in hospital, such as Egg pick up, that they will be required to undertake pre-operative COVID-19 testing at least 3-5 days prior to their admission date. This will likely take place on the same day as your first scan with your fertility specialist. Your doctor will advise you about this.

Patients must self-isolate within their household immediately after they have had their COVID-19 test until their admission to hospital. Your procedure may be cancelled by the hospital if you do not comply with this requirement.

Surgery cannot be undertaken without a confirmed COVID-19 negative test.

Melbourne (St Kilda Road) Donors

Donors are advised to attend The Avenue or Masada Hospitals between 8 am and 12 pm on weekdays for their COVID-19 test using the pathology test slip provided to them by the clinic.

Please note: In order to ensure that your test results are back prior to your procedure we highly recommend going to the test sites indicated above.

You will need to undergo testing at least 3-5 days ahead of your procedural date. Results will be sent via SMS to you and be provided to your clinician.

Once you have undertaken your COVID-19 test, you will be required to self-isolate within your home until the day of your procedure.

Bundoora Donors

Donors can present to Northpark Consulting Suites, Suite 4, 135 Plenty Road, Bundoora between the hours of 10 am-12 pm and 3 pm – 5 pm on weekdays for their COVID-19 test.

Please note: In order to ensure that your test results are back prior to your procedure we highly recommend going to the test site indicated above.

You will need to undergo testing at least 3-5 days ahead of your procedural date. Results will be sent to the admissions team at Northpark Private Hospital.

Once you have undertaken your COVID-19 test, you will be required to self-isolate within your home until the day of your procedure.

What does self-isolation mean?

After testing, it is advisable to stay isolated in your home away from others including having no visitors to your home, other than household members, until you go for your surgery or procedure. This will reduce your risk of getting COVID-19 after testing.

Isolation before surgery involves the following for donors/carers:

• It is important you remain at your place of residence/home.
• DO NOT leave except to seek medical help or in an emergency.
• DO NOT go to work, school or public areas and DO NOT use public transport/taxi/Uber.
• DO NOT allow other people into your place of residence if they do not live there.
• Avoid sharing household items. Please DO NOT share dishes, drinking glasses, cups, utensils, towels, bedding or other items with any people in your home. After using these items, you should wash them thoroughly with hot water and detergent.
• Wash your hands often and thoroughly with soap and water for at least 20 seconds. You can use alcohol-based hand sanitiser if soap and water is not available and your hands are not visibly dirty. Avoid touching your eyes, nose and mouth with unwashed hands.
• STAY 1.5m from others in your home.
• Members of the household MUST follow Stage 3 guidelines.
• You WILL need to isolate until you come in for your surgery.
• If you become unwell, with a fever OR respiratory symptoms (cough, sore throat, shortness of breath), please visit your GP or Emergency Department, and notify your clinician.

What safety measures do we have in place?

The safety and well-being of our donors, patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. EDA’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All donors, patients and visitors to the clinics are required to wear masks on entering the clinic;
• All staff, donors, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, donors, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

We thank you for your patience and understanding during these unprecedented times and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1800 985 838.

We will continue to monitor all new updates and keep you informed.

UPDATE AS AT 08.07.2020 | 12:00 pm

IMPORTANT INFORMATION FOR VICTORIAN PATIENTS

The Victorian Premier, Daniel Andrews has announced stage three “Stay at Home” restrictions will be reinstated for six weeks as of 11.59 pm Wednesday 8 July. These restrictions will apply to metropolitan Melbourne and the Mitchell Shire Council area.

Accordingly, residents of these areas are not allowed to leave home unless it is for an essential reason.

‘Essential’ reasons include care and caregiving, shopping for essential items, work, study, and exercise in your local area.

At this point in time, our Victorian donors can continue with the donation process at our clinics. However, we are advising anyone who falls into the following categories, to delay their face-to-face fertility appointments and/or treatment for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

Please note, for an egg collection to take place, patients must be asymptomatic for at least 48 hours prior and proof of a negative COVID-19 swab may be required – based on individual circumstances.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment. Alternatively, if you would like to change your appointment to a Skype appointment, please contact our friendly staff for further information.

What safety measures do we have in place?

The safety and well-being of our patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. Egg Donors Australia’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All donors, patients and visitors to the clinics are required to wear masks on entering the clinic;
• All staff, donors, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, donors, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

We thank you for your patience and understanding during these unprecedented times and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1800 985 838.

We will continue to monitor all new updates and keep you informed.

As at 21.04.2020 | 2:00pm

IMPORTANT INFORMATION FOR ALL DONORS (Federal Government announcement)

Scott Morrison has announced that the Federal Government will be easing restrictions on some elective surgery effective Tuesday 28 April, including egg collection services. Egg Donors Australia will be recommencing all fertility services in line with this directive.

We want to thank you for your ongoing support. Please be reassured that social distancing and safety measures continue to be in place to ensure the safety of our patients and staff at all times.

Please call 1800 985 838 to learn more about our program or to book an appointment!

As at 26.03.2020 | 11:00am

We would like to reassure you that Egg  Donors Australia remains open. To ensure you continue on your fertility journey we are providing donors with the option to access appointments by video and/or phone. Please contact us for information on the limited services available. We are closely monitoring the current situation and guidelines provided by the Australian Government – Department of Health and we will continue to provide any important updates as they are made available.

The safety of our donors, patients and staff is our main priority and we have taken numerous measures to address this. If you think at any time that you may have been exposed to Coronavirus, please phone your clinic who will help you make the necessary changes to your treatment.

Fertility Society of Australia – COVID-19 recommendation

In response to the situation with Coronavirus (COVID-19), the Fertility Society of Australia (FSA) has been providing a series of recommendations, please visit City Fertility’s web page Fertility Society of Australia – COVID-19 information or the Fertility Society of Australia website for further information.

If you have any questions or concerns, please contact our Fertility Advice Team on 1800 985 838 or email info@eggdonorsaustralia.com.au.

Useful links

• COVID-19 Patient-Related Q&A |  cityfertility.com.au/information/covid-19-update/patient-faq/
• Essential Travel for Medical Appointments into Queensland | cityfertility.com.au/information/covid-19-update/essential_travel_into_qld/
• Fertility Society of Australia – COVID-19 Information| fertilitysociety.com.au/home/fsa-statement-covid-19/
• Australian Government – Department of Health | health.gov.au/health-topics/novel-coronavirus-2019-ncov
• Health Alert (Australian Government – Department of Health) | health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert
• Coronavirus Health Information Line. Call this line if you are seeking information on novel Coronavirus. The line operates 24 hours a day, seven days a week. | 1800 020 080
• Healthdirect hotline. Call this number to speak to a registered nurse about your health concerns. The hotline is open 24 hours a day, 7 days a week. |  1800 022 222 | healthdirect.gov.au/