UPDATE AS AT 24.09.2020 – ALL PATIENTS | 4:00 pm

IMPORTANT INFORMATION FOR ALL PATIENTS

The Queensland Government has provided the below Public Health Direction for all of Queensland.

Effective 24 September 2020 – Travelers from previous hotspots

Anyone may enter Queensland from a place that is no longer a declared COVID-19 hotspot. You can enter Queensland even if you have been in a previously declared COVID-19 hotspot in the last 14 days. The Australian Capital Territory is planned to no longer be a hotspot from 1 am 25 September.

 

Effective from 1:00 am, 1 October 2020 – Border zone

Because of the reduced risk of COVID-19 transmission in northern New South Wales, the following changes have been made regarding the border zone:

  • The New South Wales border zone (PDF) will be extended
  • The Queensland border zone will no longer exist
  • Queensland residents will be able to travel anywhere in the New South Wales border zone for any purpose
  • New South Wales border zone residents will be able to travel anywhere in Queensland for any purpose.

For further information please visit the Queensland Government website

 

We thank you for your patience and understanding during these unprecedented times and encourage you to get in touch with us should you have any questions or would like any further information.

We will continue to monitor all new updates and keep you informed.

 

UPDATE AS AT 26.08.2020 – ALL PATIENTS | 9:00 am

IMPORTANT INFORMATION FOR ALL PATIENTS

We want to reassure you that all of our patients can commence or continue treatment at City Fertility.

 

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. City Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):

  • All patients and essential support persons are required to wear masks on entering the clinic or hospital;
  • All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
  • All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
  • All staff in public and patient-facing areas are required to wear masks;
  • The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
  • Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

 

City Fertility is advising anyone who falls into the following categories, to delay their treatment at City Fertility for 14 days, if:

  • you have any active flu-like symptoms;
  • you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
  • if you are self-isolating or being tested for COVID-19.
  • all Victorian patients are required to be tested and self-isolate prior to elective surgery.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.

 

Guidelines for Victorian patients

The Department of Health and Human Services (DHHS) has imposed guidelines for pre-operative COVID-19 testing for all elective surgical patients from Wednesday, 15 July 2020.

City Fertility is advising all patients that are undergoing elective procedures in hospital, such as Egg pick up, that they will be required to undertake pre-operative COVID-19 testing at least 3-5 days prior to their admission date.  This will likely take place on the same day as your first scan with your fertility specialist. Your doctor will advise you about this.

Patients must self-isolate within their household immediately after they have had their COVID-19 test until their admission to hospital.  Your procedure may be cancelled by the hospital if you do not comply with this requirement.

Surgery cannot be undertaken without a confirmed COVID-19 negative test.

For further information and specific requirements, please refer to the section below “UPDATE AS AT 14.07.2020 – VIC PATIENTS | 09:00 am or contact your clinic.

 

Queensland border restrictions guidelines

In response to the current border restrictions announced by the Queensland Government on the 20th of August, City Fertility is providing the following advice:

Patients living in the “border zone” can commence or continue treatment at our Gold Coast clinic.

All persons who are given an exemption to come in from VIC ACT and NSW are subject to quarantine restrictions on entry to Queensland for 14 days. Please note this does not apply to people living in the “border zone” and does not prevent urgent care being delivered during these 14 days.

The exemption that allows our patients and visitors entry into QLD only allows entry. It does NOT exempt them from quarantine. 

The exemptions that allow the residents of “the border zone” in northern NSW does not extend to travel to Brisbane. These residents are subject to quarantine if they travel outside the border zone in Southern QLD. Brisbane is outside this border zone.

Alternatively, City Fertility can offer you treatment in the state that you reside in one of our local clinics in QLD, VIC and NSW.

 

We thank you for your patience and understanding during these unprecedented times and encourage you to get in touch with us should you have any questions or would like any further information.

We will continue to monitor all new updates and keep you informed.

UPDATE AS AT 29.07.2020 | 08:00 am
IMPORTANT INFORMATION FOR VICTORIAN DONORS

We want to reassure you that all of our Victorian donors can commence or continue the donation process at Egg Donors Australia. At this point in time, Egg Donors Australia hasn’t been affected by the changes to elective surgery in Victoria. We will continue to monitor all new updates and keep you informed.

If you have any questions, please do not hesitate to contact our friendly staff on 1800 985 838


UPDATE AS AT 28.07.2020 | 09:00 am
IMPORTANT INFORMATION FOR NSW DONORS

We want to reassure you that all of our NSW donors can commence or continue the donation process at Egg Donors Australia.

NSW Health has announced all health workers caring/working within 1.5m of any patient are required to wear masks.

Egg Donors Australia is advising anyone who falls into the following categories, to delay their treatment, as part of the egg donation process, for 14 days, if:

  • you have any active flu-like symptoms;
  • you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
  • if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your egg donation process.

 

What safety measures do we have in place?

The safety and well-being of our donors and staff continues to be our main priority and we have and continue to take appropriate measures to address this. Egg Donors Australia’s protocols in place to mitigate unnecessary risk include (and are not limited to):

  • All donors and essential support persons are required to wear masks on entering the clinic;
  • All staff, donors and visitors are screened and have temperature monitoring prior to entering clinics;
  • All staff, donors and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
  • All staff in public and patient-facing areas are required to wear masks;
  • The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
  • Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

We thank you for your patience and understanding during these unprecedented times and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1800 985 838.

We will continue to monitor all new updates and keep you informed.

 


UPDATE AS AT 20.07.2020 | 09:00 am
IMPORTANT INFORMATION FOR VICTORIAN DONORS

We want to reassure you that all of our Victorian donors can commence or continue the donation process at Egg Donors Australia. At this point in time, Egg Donors Australia hasn’t been affected by the changes to elective surgery in Victoria. We will continue to monitor all new updates and keep you informed.

If you have any questions, please do not hesitate to contact our friendly staff on 1800 985 838


UPDATE AS AT 14.07.2020 | 09:00 am
IMPORTANT INFORMATION FOR VICTORIAN PATIENTS

All of our Victorian donors can commence or continue with the donation process at our clinics.

The Department of Health and Human Services (DHHS) has imposed guidelines for pre-operative COVID-19 testing for all elective surgical patients from Wednesday, 15 July 2020.

Egg Donors Australia is advising all donors that are undergoing elective procedures in hospital, such as Egg pick up, that they will be required to undertake pre-operative COVID-19 testing at least 3-5 days prior to their admission date. This will likely take place on the same day as your first scan with your fertility specialist. Your doctor will advise you about this.

Patients must self-isolate within their household immediately after they have had their COVID-19 test until their admission to hospital. Your procedure may be cancelled by the hospital if you do not comply with this requirement.

Surgery cannot be undertaken without a confirmed COVID-19 negative test.

 

Melbourne (St Kilda Road) Donors

Donors are advised to attend The Avenue or Masada Hospitals between 8 am and 12 pm on weekdays for their COVID-19 test using the pathology test slip provided to them by the clinic.

Please note: In order to ensure that your test results are back prior to your procedure we highly recommend going to the test sites indicated above.

You will need to undergo testing at least 3-5 days ahead of your procedural date. Results will be sent via SMS to you and be provided to your clinician.

Once you have undertaken your COVID-19 test, you will be required to self-isolate within your home until the day of your procedure.

 

Bundoora Donors

Donors can present to Northpark Consulting Suites, Suite 4, 135 Plenty Road, Bundoora between the hours of 10 am-12 pm and 3 pm – 5 pm on weekdays for their COVID-19 test.

Please note: In order to ensure that your test results are back prior to your procedure we highly recommend going to the test site indicated above.

You will need to undergo testing at least 3-5 days ahead of your procedural date. Results will be sent to the admissions team at Northpark Private Hospital.

Once you have undertaken your COVID-19 test, you will be required to self-isolate within your home until the day of your procedure.

 

What does self-isolation mean?

After testing, it is advisable to stay isolated in your home away from others including having no visitors to your home, other than household members, until you go for your surgery or procedure. This will reduce your risk of getting COVID-19 after testing.

Isolation before surgery involves the following for donors/carers:

  • It is important you remain at your place of residence/home.
  • DO NOT leave except to seek medical help or in an emergency.
  • DO NOT go to work, school or public areas and DO NOT use public transport/taxi/Uber.
  • DO NOT allow other people into your place of residence if they do not live there.
  • Avoid sharing household items. Please DO NOT share dishes, drinking glasses, cups, utensils, towels, bedding or other items with any people in your home. After using these items, you should wash them thoroughly with hot water and detergent.
  • Wash your hands often and thoroughly with soap and water for at least 20 seconds. You can use alcohol-based hand sanitiser if soap and water is not available and your hands are not visibly dirty. Avoid touching your eyes, nose and mouth with unwashed hands.
  • STAY 1.5m from others in your home.
  • Members of the household MUST follow Stage 3 guidelines.
  • You WILL need to isolate until you come in for your surgery.
  • If you become unwell, with a fever OR respiratory symptoms (cough, sore throat, shortness of breath), please visit your GP or Emergency Department, and notify your clinician.

 

What safety measures do we have in place?

The safety and well-being of our donors, patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. EDA’s protocols in place to mitigate unnecessary risk include (and are not limited to):

  • All donors, patients and visitors to the clinics are required to wear masks on entering the clinic;
  • All staff, donors, patients and visitors are screened and have temperature monitoring prior to entering clinics;
  • All staff, donors, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
  • All staff in public and patient-facing areas are required to wear masks;
  • The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
  • Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

We thank you for your patience and understanding during these unprecedented times and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1800 985 838.

We will continue to monitor all new updates and keep you informed.


UPDATE AS AT 08.07.2020 | 12:00 pm

IMPORTANT INFORMATION FOR VICTORIAN PATIENTS

The Victorian Premier, Daniel Andrews has announced stage three “Stay at Home” restrictions will be reinstated for six weeks as of 11.59 pm Wednesday 8 July. These restrictions will apply to metropolitan Melbourne and the Mitchell Shire Council area.

Accordingly, residents of these areas are not allowed to leave home unless it is for an essential reason.

‘Essential’ reasons include care and caregiving, shopping for essential items, work, study, and exercise in your local area.

At this point in time, our Victorian donors can continue with the donation process at our clinics. However, we are advising anyone who falls into the following categories, to delay their face-to-face fertility appointments and/or treatment for 14 days, if:

  • you have any active flu-like symptoms;
  • you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
  • if you are self-isolating or being tested for COVID-19.

Please note, for an egg collection to take place, patients must be asymptomatic for at least 48 hours prior and proof of a negative COVID-19 swab may be required – based on individual circumstances.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment. Alternatively, if you would like to change your appointment to a Skype appointment, please contact our friendly staff for further information.

 

What safety measures do we have in place?

The safety and well-being of our patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. Egg Donors Australia’s protocols in place to mitigate unnecessary risk include (and are not limited to):

  • All donors, patients and visitors to the clinics are required to wear masks on entering the clinic;
  • All staff, donors, patients and visitors are screened and have temperature monitoring prior to entering clinics;
  • All staff, donors, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
  • All staff in public and patient-facing areas are required to wear masks;
  • The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
  • Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

We thank you for your patience and understanding during these unprecedented times and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1800 985 838.

We will continue to monitor all new updates and keep you informed.


As at 21.04.2020 | 2:00pm

IMPORTANT INFORMATION FOR ALL DONORS (Federal Government announcement)

Scott Morrison has announced that the Federal Government will be easing restrictions on some elective surgery effective Tuesday 28 April, including egg collection services. Egg Donors Australia will be recommencing all fertility services in line with this directive.

We want to thank you for your ongoing support. Please be reassured that social distancing and safety measures continue to be in place to ensure the safety of our patients and staff at all times.

Please call 1800 985 838 to learn more about our program or to book an appointment!


As at 26.03.2020 | 11:00am

We would like to reassure you that Egg  Donors Australia remains open. To ensure you continue on your fertility journey we are providing donors with the option to access appointments by video and/or phone. Please contact us for information on the limited services available. We are closely monitoring the current situation and guidelines provided by the Australian Government – Department of Health and we will continue to provide any important updates as they are made available.

The safety of our donors, patients and staff is our main priority and we have taken numerous measures to address this. If you think at any time that you may have been exposed to Coronavirus, please phone your clinic who will help you make the necessary changes to your treatment.


 

What is Coronavirus (COVID-19)?

Coronavirus (COVID-19) is a respiratory illness caused by a new virus that was first reported in December 2019 in Wuhan City in China.

Symptoms can range from mild illness to pneumonia. Some people will recover easily, and others may get very sick very quickly. People with coronavirus may experience:

  • fever
  • flu-like symptoms such as coughing, sore throat and fatigue
  • shortness of breath

There is evidence that it spreads from person to person. Good hygiene can prevent infection.

 

How it spreads and who is at risk?

There is evidence that the virus spreads from person-to-person.

The virus is most likely spread through:

  • close contact with an infectious person
  • contact with droplets from an infected person’s cough or sneeze
  • touching objects or surfaces (like doorknobs or tables) that have a cough or sneeze droplets from an infected person, and then touching your mouth or face.

In Australia, the people most at risk of getting the virus are those who have:

  • recently been in mainland China, Iran, Italy and the Republic of Korea. Please note this list will be updated periodically, for further information refer to the Australian Government website.
  • been in close contact with someone who is a confirmed case of Coronavirus

Health authorities have confirmed cases of Coronavirus in Australia. For the latest number, read the Coronavirus health alert from the Australian Government (Department of Health).

 

What precautions are we taking?

Egg Donors Australia is taking every precaution around donor appointments and treatments due to the recent outbreak of Coronavirus.

Please do not be offended if we ask a few extra questions over the next few weeks as we book treatments and consultations – patient safety is our priority at this time.

Egg Donors Australia is advising anyone who falls into the following categories, to delay their face-to-face appointments and/or treatment for 14 days. Please note donors have the option to change their appointment to a Skype appointment, please contact our friendly staff for further information.

  • Active flu-like symptoms
  • Recent direct contact with proven COVID-19 case
  • Recent return from overseas travel within the past 14 days
  • Any donor who has returned from overseas travel at any time after 15 March must self-isolate for 14 days.

If you think at any time that you may have been exposed to Coronavirus, please phone your clinic who will help you make the necessary changes to your appointment or treatment.

We will continue to monitor all new updates and keep you informed as we receive more information from the Australian Government Department of Health.

What to look for?

The symptoms of Coronavirus are similar to those of any other upper-respiratory infection – runny nose, coughing, sore throat, and sometimes a fever. In most cases, it will not be obvious if it is Coronavirus or any different cold-causing virus.

Some practical ways to help reduce the general risk of infection include:

  • Avoid very close contact with people showing symptoms
  • Frequently washing hands
  • Practice good coughing etiquette (maintain distance, cover coughs and sneezes with disposable tissues or clothing, and wash hands)
  • Not sharing plates, utensils with others

 

Fertility Society of Australia – COVID-19 recommendation

In response to the situation with Coronavirus (COVID-19), the Fertility Society of Australia (FSA) has been providing a series of recommendations, please visit City Fertility’s web page Fertility Society of Australia – COVID-19 information or the Fertility Society of Australia website for further information.

If you have any questions or concerns, please contact our Fertility Advice Team on 1800 985 838 or email info@eggdonorsaustralia.com.au.

 

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